![]() ![]() When checking across your install base, you can include the response from these tools into scripts to check for the presence of an HDD password.ĥ. HDD password cannot be cleared as the HDD is not password protected. Select Command Prompt with Admin from the list of options.ĭell Command | PowerShell Provider PS C:\temp> (dir dellsmbios:\security\hddinfo | select -ExpandProperty currentvalue).PwdProtectedĬ:\Program Files (x86)\Dell\Command Configure\X86_64>cctk -hddinfo Press the keys together to open the Power User menu. The guide below will take you through how to do this using the Dell Command Software installed on your Dell computer. It is a security function and working as designed.Ĭheck if a Hard Drive Password is PresentĬustomers have requested information about how you can tell if your computer has an HDD password present. ![]() This physical presence requirement cannot be bypassed or automated. If you select "Ignore," the removal is canceled and the password will remain on the drive.If you "Modify," the password is removed. ![]() The computer prompts the user to confirm the change by selecting either "Modify" or "Ignore" ( Figure 11):įigure 11: CCTK HDD Password Removal Prompt When clearing a hard drive password with Dell's Client Configuration Toolkit (CCTK). Check if a Hard Drive Password is Present.Note: Changing the Fastboot option from Minimal to Thorough extends the Power on Self-Test process by several seconds and extend the laptop boot time.Ĥ. The USB keyboard is enabled when prompted to enter the hard drive password when the computer boots. Exit the system BIOS and save the changes made.Scroll down to select the Fastboot section and ensure that the setting is configured to Thorough ( Figure 10):įigure 10: Configure Fastboot setting to Thorough in BIOS.Press the down arrow key and select POST Behavior, and press Enter.Tap F2 at the splash screen to enter BIOS configuration.Select BIOS from drop-down Category menu and download and install the latest available BIOS from the list. Download and install the latest BIOS update from Dell's Support Website / Drivers & Downloads.To resolve the issue, configure the Fastboot setting in the laptop BIOS to Thorough by following the steps below: This may occur on other Latitude laptop models.Ĭonfigure the Fastboot Setting in the Laptop BIOS to Resolve the Issue This issue has been reported when the laptop is either docked or when the keyboard is plugged into the external USB port on the Latitude E5440 and E7270. An external USB keyboard may not be recognized at the password prompt when the laptop is booting. When a hard drive password is configured within the Security section of the Latitude BIOS. Reference article: Unlocking BIOS Hard Drive Passwords for NVMe Drives is Not SupportedĮxternal USB Keyboards Unable to Enter a Hard Drive Password at Boot on Latitude Laptops This is working by design as the function is only supported with the SATA Operation Enabled.ĭell computers released in 2022 and later support NVMe BIOS passwords, however Dell does not support unlocking NVMe BIOS passwords. Should the SATA Operation BIOS setting be disabled ( Figure 9), the computer will no longer have hard drive password support. Set up Hard Drive Password on M.2 SATA Drivesĭell computers with M.2 SATA drives support hard drive passwords with the SATA Operation BIOS setting Enabled. Swap with a known-good keyboard if available.Ģ. Note: If the password still does not work, check that the Num and Caps Lock are not engaged on the keyboard. Your computer might display the message in several different methods depending on the computer and BIOS type that you have.Įxplore the tabs below to find the corresponding method for your computer type: This should prompt for the Hard Drive or BIOS password. Restart the computer and tap the F2 key during POST to enter the System Setup (BIOS).If your computer is already powered off, follow the instructions below to return to the password prompt: The following are BIOS and hard drive password release options if the password has been misplaced or forgotten. Computers with Hard Drive or BIOS Password Protection Bluescreen with Hard Drive Password Set in BIOSġ.Hard Drive Password using Dell Command Configure.Dell Client Configuration Toolkit (CCTK).Set up Hard Drive Password on M.2 SATA Drives. ![]() Computers with Hard Drive or BIOS Password Protection. ![]()
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